Privacy Policy
This Privacy Policy describes how Playfully Clever (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, how you arrived at the site, and how you interact with the site. We refer to this information as Device Information.
We collect Device Information using the following technologies:
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Cookies – data files placed on your device that often include an anonymous unique identifier.
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Log files – track actions occurring on the site and collect data such as IP address, browser type, referring/exit pages, and date/time stamps.
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Web beacons, pixels, and tags – electronic files used to record information about how you browse the site.
When you make (or attempt to make) a purchase through the site, we collect certain information including your name, billing address, shipping address, email address, and phone number. We refer to this information as Order Information.
Important: Payment details are processed securely by our third-party payment providers (such as Shopify Payments, PayPal, and other supported gateways). We do not store or have access to your full payment information, including credit card numbers.
Together, Device Information and Order Information are referred to as Personal Information.
How We Use Your Personal Information
We use Order Information to:
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Fulfil orders placed through the site
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Process payments and arrange shipping
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Send order confirmations and invoices
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Communicate with you regarding your order
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Screen orders for potential fraud or risk
With your consent (or where permitted by law), we may also use Order Information to provide you with marketing communications or updates relating to our products.
We use Device Information to:
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Screen for potential risk and fraud
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Improve and optimise our website
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Understand how customers browse and interact with the site
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Measure the effectiveness of our marketing and advertising
Sharing Your Personal Information
We share your Personal Information with trusted third parties who help us operate our business and provide services to you.
For example:
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We use Shopify to power our online store
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We use analytics and advertising platforms (such as Google Analytics) to better understand customer behaviour
These providers process your information only to perform services on our behalf.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.
Behavioural Advertising
We may use your Personal Information to provide advertisements or marketing communications that may be relevant to you.
You can opt out of targeted advertising using the links below:
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Meta (Facebook): https://www.facebook.com/settings/?tab=ads
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Digital Advertising Alliance: https://optout.aboutads.info/
Cookies
Our site uses cookies to improve your browsing experience, remember preferences (such as currency selection), and support essential site functionality. You can control or disable cookies through your browser settings.
Your Rights
European & UK Residents
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to:
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Access your personal information
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Request correction, updating, or deletion
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Object to processing
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Request data portability
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Restrict processing
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Lodge a complaint with a data protection authority
We process your information to fulfil contracts with you or pursue legitimate business interests.
Your information may be transferred outside of Europe, including to Canada and the United States.
Australian Residents
We comply with the Australian Privacy Act 1988. You may request access to or correction of your personal information by contacting us using the details below.
Data Retention
When you place an order through the site, we retain your Order Information for our records unless and until you ask us to delete it, subject to legal and accounting obligations.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.
Contact Us
For more information about our privacy practices, or if you would like to make a request or complaint, please contact us:
Playfully Clever
📧 info@playfullyclever.com
📍 Australia